Glendale Nissan dealership customer reviews

Traci D., Itasca, IL 12 Mar 2015

Great customer service!!!!!!!!!!!!!!!!!!!!!!!! Ask for Tony or Orlando they will find you a car that fits all your needs

5 rate

Dot C., Bloomingdale, IL 09 Mar 2015

I have been going to this dealer for the past 30 years. I own 2 Nissan's and this is the only place I let work on them. I love the service dept. I always they go above and beyond. I trust that what they tell me needs to be done and have never been unhappy. The car is always washed when I g...et it back. Don't know why all the bad reviews. All I can say is give them a try a see for yourself. I have never been unhappy with this service department. The sales dept. Is like any other you have to wheel and deal. No car dealer give you a deal out of the box. They all work the same I think. Show more

5 rate

Beth S., Winfield, IL 25 Feb 2015

We own a 2004 Murano, a 2005 Altima and a 2010 Maxima all purchased from this dealer. All three cars are in excellent condition thanks to the superior service we have received over the years from the Service Department, especially from Manny. Needless to say we would highly recommend Glendale Nissan...! Show more

5 rate

Elda C., Cortland, IL 01 Dec 2014

I wasn't 100% sure I wanted to go to this dealer since there were a few reviews that were not favorable but my husband insisted that we check it out and I'm glad we did. Barry Mann was very helpful from start to finish and totally delivered on his promise to get us a good deal which he did. "Thank... you Barry." Also, Steve in the finance office was great; he answered our questions thoroughly and professionally. I will definitely recommend this dealership to anyone looking to buy a vehicle. Not everything we read on the internet is true so it might be best to at least give them the benefit of the doubt and check them out for yourselves. You might be pleasantly surprised with a new vehicle. Show more

4 rate

M G., Glen Ellyn, IL 20 Nov 2014

This rating is only for the car service consultants. I must say I have been to two other Nissan car services and they were horrible. Jack has been very helpful every time we bring our car in and helps answer all our questions. John helped us out the last time and he was just as helpful and knowledge...able. Thanks! Show more

5 rate

Wasim S., Chicago, IL 24 Sep 2014

I had a good experience with the Glendale nissan. They re nice, good and polite people.Any time I go there for the car service , they do the best mechanical work and they inspect the whole car what's needed for its maintenanceRecently they changed the cvt fluid in my car. Unfortunately something go ...wrong with my transmission after a few days.When I brought my car again for the service, they found that my transmission is messed up. They gave me a brand new rental car and installed a new transmission of free charge. So I would recommend this place for everybody who is highly interested in Nissan Cars and hopefully they would enjoy their best possible experience with their employees. Show more

5 rate

Carey G., Crystal Lake, IL 14 May 2014

Finally an enjoyable car buying experience. I drove forty five minutes from home to NOT have to deal with my local Nissan dealer and had my fingers crossed. Well worth the drive. Mario and Mike were just fabulous to deal with. No B.S. Just respect and straight talk. Even sitting in the finance off...ice was a pleasant experience. Quick easy painless and a great rate. Love my new Murano and will be back to use my free oil changes. And the next time we buy a Nissan! Definitely. Thanks, fellas! Show more

5 rate

Christina K., Hoffman Estates, IL 28 Mar 2014

We brought our 2010 Nissan Rogue here for an oil leak. Customer Service here is by far excellent. Within 10 min they came and told me what was wrong and offered an loaner car so I can continue on with my day. They offer a 4 pack for oil changes for $69 which comes out to $18 for each oil change. Gre...at deal as we usually pay up to $35 for an oil change at other Nissan dealers. Nissan also took care of my loaner car. Very satisfied with service here. Show more

5 rate

Mike B., Willowbrook, IL 18 Mar 2014

So I have always been a Bill Kay customer up til now. I heard grinding and pulled over to Glendale Nissan as I just left Bill Kay Nissan that day. Bill Kay Nissan inspected my car for a power steering get fluid leak and failed to look at the brakes. Turns out I was at the end of my break pads. 8 can...'t believe they missed it. I called Bill Kay and they told me their price for 589 for rear breaks with rotors. Glendale Nissan told me I didn't have to replace the rotors and total was 199 plus tax. They did it for less and they said Bill Kay was notorious for replacing parts that didn't need replacing. To top everything off the 1100 dollar quote i got for my power steering pump turned out to be a hose and not the pump. $200 repair. I love Glendale nissan. Honesty just got them my Loyalty. They also had a used car salesman walked we around my vehicle nd told me what to expect in repairs in the near future based on what the see on other customers. This is my first nissan and I will never take it anywhere else. Glendale customer for life. Ask for John in service if you was a recomendation. Show more

5 rate

Bobby F., Woodridge, IL 12 Mar 2014

We bought a used 2009 Rogue last year and it's been all smooth sailing. Preferred warranty and all. First issue that comes up, service engine light. OK, no big deal, we have the top warranty that covers "virtually the entire car minus tires, brakes, and filters", or so said the sales guy who sold us... the warranty. The problem ended up being with the gas valves where you fill up the gas tank. Not covered.... almost $400! We declined the repair at that time but were charged $120 just for them to read the code that is I later found out is FREE at Advanced Auto Parts. Lesson learned on that one. Just mentioning the facts.Before we left, the service person gave me the number for Nissan corporate without me asking for it, which was nice and said "This happens sometimes but maybe they can help."Later on, after less than 10 minutes of research online, figured out it was a $90 part and takes 20 minutes to replace in the driveway without even jacking up the car. Where is there $400 cost coming from? We followed up with Glendale Nissan and shared what we had found. They confirmed with the service department that it's a relatively simple fix and agreed to take care of it. We were told the cost was in their computer system as a fixed price they could not really adjust.In the end, Nissan Corporate refused to replace the part that allows you to fill the gas tank, even when you have the top warranty offered. "Unfortunately, there is nothing we can do." Very disappointing.Glendale Nissan ended up taking care of it for us out of their pocket, which we greatly appreciate.Sometimes when the Corporate office fails you, the dealership can still help. And Glendale Nissan's service department delivered for us. Show more

4 rate

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