Glendale Nissan dealership customer reviews

Robert Maciejewski 10 Oct 2022

They got my car in right away instead of scheduling the work time and making me return on another day, which was wonderful! All the employees, especially Kyle were extremely professional and friendly. The part needed was in stock and got installed right away and two recall jobs were also done. The o...nly problem was that I was originally told the cost would be below a $170.00 maximum pre-estimate. Possibly quite a bit below $170.00. But the final price of the labor and parts was $190.00. All in all it was an excellent experience! Show more

4 rate

Jahanzeb H., Villa Park, IL 05 Sep 2016

I bought a car from this dealership last year and experience was quite pleasant. Except for they don't include destination charge in the price like most other dealerships do for new vehicles. This is usually $400-800 addition to tax and title.This year while in the market for another vehicle for a f...amily member I decided to try out this dealership once again. I was contacted by a sales person Bryan Alfaro who confirmed the car I was interested in. I set up a time to come in and take a look at the car. Bryan confirmed with me 30 minutes before my appointment to check if I will be on time. Upon my arrival I met with Bryan who asked me to speak with another sales person. This is where things took a turn for the worse. Right off the bat I was told car had been sold last night I asked why Bryan had not informed me of this initially or during his call when he confirmed. I understand they can't hold the car for me but could have saved me the unnecessary trip. Instead of an apology they made excuses of how its impossible to know that the car had been sold. Although it has taken them all of 2 minutes to check while u was there. They made no effort to find something comparable. It was a total waste of time and really soured my impression of these guys. Few days later I gotta call from customer service who asked me about my experience when I explained my disappointment the rep asked what he could do to make it better. Given that I go in for regular maintenance on my other vehicle asked if they could throw in a tire rotation next time I am there. Literally the least expensive thing at a dealership. Customer service rep went into "check" with service and told me it was way to expensive. This left me puzzled and I asked him why? To this he said that's what they are saying. I asked to speak to someone in service, I was told they were busy but someone will call me. A week later still no call. They seem extremely shady after these experiences.Update: I spoke with Rebecca from Glendale Nissan after my comment had posted. She was extremely professional and very courteous. She was very understanding and ensured me she would do her best to rectify the situation. She ensured me I would receive a complimentary tire rotation. Her empathy and commitment to great customer service helped alter my view of this business. Glendale Nissan is lucky to have a committed team member like Rebecca on their team. I will be scheduling my complimentary service with Rebecca's assistance in the next few days. Show more

4 rate

Michelle P., Glen Ellyn, IL 01 Jun 2016

This review is for the service department. Manny was very polite, informative and friendly. He has helped us in the past and he was very easy to work with. In fact, everyone I dealt with in the service department was polite and friendly. I would recommend them for good service and efficiency.

4 rate

Elda C., Cortland, IL 01 Dec 2014

I wasn't 100% sure I wanted to go to this dealer since there were a few reviews that were not favorable but my husband insisted that we check it out and I'm glad we did. Barry Mann was very helpful from start to finish and totally delivered on his promise to get us a good deal which he did. "Thank... you Barry." Also, Steve in the finance office was great; he answered our questions thoroughly and professionally. I will definitely recommend this dealership to anyone looking to buy a vehicle. Not everything we read on the internet is true so it might be best to at least give them the benefit of the doubt and check them out for yourselves. You might be pleasantly surprised with a new vehicle. Show more

4 rate

Bobby F., Woodridge, IL 12 Mar 2014

We bought a used 2009 Rogue last year and it's been all smooth sailing. Preferred warranty and all. First issue that comes up, service engine light. OK, no big deal, we have the top warranty that covers "virtually the entire car minus tires, brakes, and filters", or so said the sales guy who sold us... the warranty. The problem ended up being with the gas valves where you fill up the gas tank. Not covered.... almost $400! We declined the repair at that time but were charged $120 just for them to read the code that is I later found out is FREE at Advanced Auto Parts. Lesson learned on that one. Just mentioning the facts.Before we left, the service person gave me the number for Nissan corporate without me asking for it, which was nice and said "This happens sometimes but maybe they can help."Later on, after less than 10 minutes of research online, figured out it was a $90 part and takes 20 minutes to replace in the driveway without even jacking up the car. Where is there $400 cost coming from? We followed up with Glendale Nissan and shared what we had found. They confirmed with the service department that it's a relatively simple fix and agreed to take care of it. We were told the cost was in their computer system as a fixed price they could not really adjust.In the end, Nissan Corporate refused to replace the part that allows you to fill the gas tank, even when you have the top warranty offered. "Unfortunately, there is nothing we can do." Very disappointing.Glendale Nissan ended up taking care of it for us out of their pocket, which we greatly appreciate.Sometimes when the Corporate office fails you, the dealership can still help. And Glendale Nissan's service department delivered for us. Show more

4 rate

T. Mac O., Chicago, IL 02 Dec 2013

I had a good experience with Glendale Nissan. I was in the market for a "train car". the sales guy actually listened to what I said and didn't try to show me anything that was over and beyond what I wanted. He simply facilitated my requests, told me what was in inventory and got me keys to test ...drive. He didn't push too much. Sure, there were times I got the "used car" vibe...but I was buying a used car. It's to be expected. I ended up finding a car that fit the profile I was looking for. I was able to negotiate the price down significantly (they didn't realize that my wife dropped me off and I wasn't leaving there without a car).They were accommodative and I felt like I got a fair deal, which is uncommon when buying a used car. They give free oil changes for live (of the car), which is great. they obviously want to get you in for all your service issues, but free oil changes every 3000 miles is great. Show more

4 rate

Lauren P., Bolingbrook, IL 16 Jul 2013

Ask for Tony Russo! He will tell you straight forward that he will do his best in getting the best deal for you. Thanks again for helping me with my first car purchase.I'm in love with my Rogue!Some dealerships try to get you with that certification price, but not this dealership. They're about the ...customer and listens to their needs! Show more

4 rate

Dan K., Carol Stream, IL 23 Nov 2012

There is a guy in the finance department who will flat out lie to you. I recently sold my car to my dad, and I wanted to transfer the extended warranty. My dad was at the dealership talking to the finance guy, who basically told him that there is nothing he can do to help. However, I know from... experience that they can at least give you the form that you need to send to Nissan HQ. When I arrived at the dealership, I called this guy out on his BS. He told me he already told my dad that they can't do anything. I asked him to speak to someone higher, and he directed me to the finance manager or director. This gentleman was nice and to the point and gave us the information we needed. The other guy is a typical car dealership greaseball you might expect from the movies. Show more

4 rate

Gina V., Carol Stream, IL 17 Jun 2012

I bought my car here and the salesman was very nice (we also dealt with Anthony the GM who was wonderful), so I've come back for service and really the only person I've had a problem with in the service department was Rick. He was not helpful, did not explain things well, and quite rude. I expressed... these concerns to Lucia who works there and she was WONDERFUL! She was so helpful and apologetic. My next oil change was set up with MANNY in the service dept and he is also WONDERFUL! He is honest, did not pressure me, and was so nice to deal with after my last bad experience with Rick. I will definitely go back and recommend only dealing with Manny in the service dept! Show more

4 rate

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